Yes, there really is no ‘cancel sync’ option on the desktop. We headed off to the SplashID support forums to learn that we weren’t alone: a host of other users had suffered the same problems and for many of them the situation remained unresolved leaving them very unhappy bunnies indeed. Add the program to the firewall exceptions list. Nothing worked.Īfter nearly two hours of fiddling about, we were still no closer to getting anything to sync, so we threw in the towel and joined the unhappy warren. How can I obtain a refund for my purchase on the App Store? To rub salt in the wound, SplashID’s own support site informs dissatisfied users that they can take a running jump if they want a refund on their non functioning iPhone app: (Actually, there was one option left for us to try, and that involved in faffing about with an ad hoc Wi-Fi network, but by this time we’d really had enough.
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